The traditional approach to knowledge management focuses on categorizing and structuring knowledge. That is, creating sections and subsections of the help center that better reflect the structure of the product.
However, most customers won't explore the knowledge base from top to bottom, starting with the home page. Most likely, they will use search functions to look for a solution to their issue. And chances are high it would be Google or another popular search engine, not even the one pre-built with your knowledge management system.
That's why the KCS workflow introduces the content health check process
to make sure articles conform to the content standard and remain searchable.