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Pricing
Business outcomes
Knowledge management
Helpdesk
Request demo
Pricing
Business outcomes
Knowledge management
Report builder
Workforce Management
Federated Search
AI Assistant
Helpdesk
Pricing
Business outcomes
Knowledge management
Report builder
Workforce Management
Federated Search
AI Assistant
Helpdesk
Configurable groups and views
SLA Management
Omnichannel
API & Integrations
Analytics and reporting
Ticket auto-assignment
Events audit
Report builder
Workforce Management
Federated Search
AI Assistant
KNOWLEDGE MANAGEMENT
HELPDESK
Quality Assurance
processes
knowledge managememt
Knowledgebase
Powerful editor
Unique workspace
CX-analysis
Onboarding & Time to Proficiency
Interactive roadmap of KCS adoption
Separate content for different audiences
Automated reports with export options in XLS and CSV format
Request demo
Report builder
The module provides detailed automated reports with metrics on support staff performance.
CSV
XLS
SQL query builder
Build metrics and SQL queries to retrieve your own data.
Create tables and charts tailored to your business needs.
Data visualization
Reports download
Download reports in CSV or XLS format