Just imagine that half of the support inquiries are closed with the first reply, and a third of them do not appear at all

BUSINESS OUTCOMES

“Significant improvements in the efficiency of collecting and utilizing knowledge — both for users and support agents — naturally lead to a noticeable increase in performance and ROI. Overall, the effect of KCS methodology adoption into support processes becomes tangible as early as the third or fourth month”

Knowledge-Centered Service (KCS®) - is a refined and robust methodology that has helped companies capture knowledge, solve problems faster, enable self service, improve customer and employee satisfaction, and build organizational learning for the past 30 years.

Roman Basalyko, CEO

Just facts

50%

Dependence on human

Average Handle Time

Volume Deflection

25%

30%

Time to Proficiency

less

quciker

less

30%

Customer's words:

“We have significantly simplified our processes and increased productivity.”

1/3

Long-term optimization of workforce efficiency and reduction of technical support costs.

Cost saving

2/3

Cut down expenses on recruitment, hiring, and onboarding support personnel through effective knowledge management and updates.

Time to proficiency

3/3

By leveraging CX analytics within the KCS methodology, we automate the collection of data on product pain points and areas for improvement. This ultimately boosts user loyalty by enhancing their experience.

Unlocking efficiency