AI assistant

AI Assistant

Artificial intelligence is certainly not omnipotent. However, with its undeniable data processing capabilities, the integration of an AI assistant into support operations can significantly boost efficiency by automating both ticket management and knowledge base interactions.

Generate an answer

Generate article

Increase volume deflection percentage

The AI will analyze the query and attempt to find the answer from the knowledge base on its own.

By analyzing the query, the AI will direct it to the most suitable agent based on the content of the request.

Auto-triage and routing

Increase the relevancy of agents' seraches

The AI will suggest the most relevant search query to the support agent for more accurate results.

Quality assurance of articles content and ticket responses

The AI will identify incorrect, duplicated, outdated, or incomplete information, helping to improve the relevance and accuracy of the content.

The AI will format and rephrase a detailed, personalized response in the required style based on the agent's comment.

Paraphrasing agent responses in the required style

Auto-completion of draft article fields and duplicate check

The AI will automatically fill in the "Symptoms," "Solution," and "Causes" fields in the article draft based on ticket data and check the article for existing duplicates.