Knowledge Base
Content Health Check

Run Content Health Check process in your Zendesk Support Suite seamlessly
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Content Health Check helps you keep
the knowledge base in the best shape
The expected result is a higher quality of created & published articles, more satisfied customers, and increased volume deflection.
  • Easy to start
    Install, choose evaluators and start grading your articles. No need to make complex rubrics configuration.
  • Zendesk Integration
    Out of the box integration with Zendesk Support Suite. A few clicks installation.
  • Boost Efficiency
    Using KCS® methodology's approach under the hood, it provides the most efficient method for content health check
1 min
For installation
1 day
For initial adoption
Up to 30%
Average volume deflection reported by customers who has a healthy knowledge base
Three steps to great customer-facing knowledge base
  • Define evaluators
    Define people within your team who will check updated articles from time to time
  • Start grading
    Let them quickly rate articles with simple list of quality criteria
  • Check out scorecard
    See how the process goes with company-wide, per-team and per-agent scorecards to make changes
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