Features
Knowledge management
Ticketing system
SLA management
Automation
API and integrations
Analytics and reporting
Quality Assurance
Modules
Federated Search
Workforce Management
Report builder
Blog
What is KCS?
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Federated search
Natural Language Processing
Enterprise search engine utilizing machine learning and natural language processing for information retrieval.
Unified search bar
Search across all sources simultaneously! Knowledge base, corporate portal, file repository, documentation, and more.
Search filters
Filters by sources, products, versions, content types, and more.
Automatic suggestions
Suggestions and auto-completion based on dictionaries, keywords, previous queries, and available content.
Relevancy tuning
Customization of keywords, stop words, relevance weights, and more.
Analytics and reporting
Analysis of search results by sources, empty result queries, and more.
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