The quality assurance process is one of the utmost importance for providing top-notch service to your customers.
QA, when done right, will increase the number of happy clients. And it's easier to retain and sell more to happy customers. And that, in turn, means more revenue for your company. Everyone is happy when the revenue grows, right?
Bonuses, cool corporate events, promotions, fresh smoothies right at your office desk, and whatnot.
Should one do it the wrong way, however, it may ruin the whole support morale and disrupt the service in a bad way. Agents would hate the process, the QA manager, and the company. And there is no way they would make customers happy anymore.
Can you guess what makes such a drastic difference in the result?
Correct! It is the person or people who run the process – Quality Assurance managers – and the way they are motivated. And today we'll share a few tips on how to recognize pitfalls and steer away from the dangerous path to no revenue and no smoothies.
We've learned these pieces of wisdom by making mistakes ourselves, so you can cut your way short and start off the right way from the very beginning.
Fasten your seatbelts, we are ready for takeoff.