Features
Knowledge management
Ticketing system
SLA management
Automation
API and integrations
Analytics and reporting
Quality Assurance
Modules
Federated Search
Workforce Management
Report builder
Blog
What is KCS?
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Swarmica - KCS® Enablement Platform
Team. Wisdom. Amplified.
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Knowledge-Centered Service
A comprehensive software solution designed to help organizations implement and maintain the KCS methodology.
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KCS enabled helpdesk
Search, create, and seamlessly link articles and tickets within a unified workspace tailored for agents.
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Why Swarmica?
Comprehensive solution for technical support
One powerful tool to replace three: helpdesk, knowledge management, and quality control—all in one seamless solution.
Turnkey Implementation
Seamless migration of your existing data , flexible integration with your infrastructure and services, and comprehensive staff training.
Adoption ROI
Analyze efficiency of your knowledge base, and measure ROI to ensure you're getting the most out of your investments.
Safety and Security
On-Premise or Cloud Deployment on Your Infrastructure: Secure, isolated environments for each installation, tailored to your needs.
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