Knowledge management
Helpdesk
Pricing
Business outcomes
Knowledge management
Report builder
Workforce Management
Federated Search
AI Assistant
Helpdesk
Pricing
Business outcomes
Knowledge management
Report builder
Workforce Management
Federated Search
AI Assistant
Helpdesk
Report builder
Workforce Management
Federated Search
AI Assistant
KNOWLEDGE MANAGEMENT
HELPDESK
KCS® is a service mark of the Consortium for Service Innovation™
KCS® is a service mark of the Consortium for Service Innovation™
Helpdesk,
Knowledge Management,

in 1 solution for
Support teams
KCS® is a service mark of the Consortium for Service Innovation™
Helpdesk,
Knowledge Management,

in 1 solution for
Support teams
Report builder
Workforce Management
Federated Search
AI Assistant
We've created the product based on 20 years of experience
HELPDESK
MODULES
FEATURES
Report builder
Workforce Management
Federated Serach
AI Assistant
We've created the product based on 20 years of experience
HELPDESK
MODULES
FEATURES
Knowledge-Centered Service (KCS) - is a refined and robust methodology that has helped companies capture knowledge, solve problems faster, enable self service, improve customer and employee satisfaction, and build organizational learning for the past 30 years.
Max Sudyin, CTO
“When designing Swarmica, we started with the methodology of KCS and it became the foundation of the product.”
knowledge managememt
processes
METHODOLOGY
The Knowledge-Centered Service (KCS®) ensures that every 2nd ticket is resolved without human
Knowledge-Centered Service (KCS) - is a refined and robust methodology that has helped companies capture knowledge, solve problems faster, enable self service, improve customer and employee satisfaction, and build organizational learning for the past 30 years..
Max Sudyin, CTO
“When designing Swarmica, we started with the methodology of KCS and it became the foundation of the product.”
KNOWLEDGE MANAGEMENT
PROCESSES
METHODOLOGY
The Knowledge-Centered Service (KCS®) ensures that every 2nd ticket is resolved without human
Knowledge management
helpdesk
AI Swarmica
AI assistant for routine operations
Describe your case?
Deflect up to 30% of a new requests
Omnichannel communications
KNOWLEDGE MANAGEMENT
Please describe you case?
Deflect up to 30% of a new requests
HELPDESK
Omnichannel commnuications
AI Swarmica
AI assistant for routine operations
CUSTOMERS' WORDS
“A systematic approach to work: All essential processes are already in place, with a simple yet highly flexible logic”
Volume Deflection
KCS adoption
Processes
Personnel onboarding
Knowledge management
Helpdesk
“It turns out that there are systems designed for software vendors where the knowledge base is generated automatically”
KCS adoption
Volume Deflection
Processes
Personnel onboarding
Knowledge management
Helpdesk
KCS Adoption
Volume deflection
Processes
Knowledge Management
Helpdesk
“The time to proficiency for new engineers was reduced by 30% after just six months of working in the system”
Personnel onboarding
KCS Adoption
Volume Deflection
Processes
Personnel onboarding
Knowledge Management
Helpdesk
“We have streamlined our processes and significantly boosted productivity ”
KCS Adoption
Volume Deflection
Processes
Personnel onboarding
Knowledge Management
Helpdesk
“Automatic search and solution suggestions during the ticket submission process help deflect volume and reduce costs”
KCS Adoption
Volume Deflection
Processes
Personnel onboarding
Knowledge Management
Helpdesk
“Swarmica enables you to adopt KCS step by step and work effectively using this methodology”
Installation
Configuration
Education
Onboarding
Implementation & adoption
On-premise or Private cloud installation
Flexible integration with your services
Data transfer from previous helpdesk
Additional features development
Dashboards and metrics
Key phases of adoption
Adoption & Onboarding
ROI of KCS adoption
Installation
Configuration
Education
Onboarding
Implementation & adoption
On-premise or Private cloud installation
Flexible integration with your services
Data transfer from previous helpdesk
Additional features development
Dashboards and metrics
Key phases of adoption
Adoption & Onboarding
ROI of KCS adoption
Who could tell about Swarmica better than its real customers?
“An incredibly powerful tool! Try it now!“
Who could tell about Swarmica better than its real customers?
“An incredibly powerful tool! Try it now!“
KNOWLEDGE MANAGEMENT
HELPDESK
KCS® is a service mark of the Consortium for Service Innovation™
AI Assistant
Report builder
Workforce Management
Federated Search
AI Assistant
Helpdesk
Knowledge management
Bulgaria, 1000 Sofia,4 Hristo Belchev, fl.1
© 2023-2025 LLC "Swarmica"
Federated Search
Workforce Management
Report builder
KNOWLEDGE MANAGEMENT
HELPDESK
AI Assistant
Конструктор отчетов
Управление персоналом
Корпоративный поиск
AI
Поддержка
Управление знаниями
Хелпдеск
Bulgaria, 1000 Sofia,4 Hristo Belchev, fl.1
© 2023-2025 LLC "Swarmica"
Federated Search
Workforce Management
Report builder