Swarmica - KCS® Enablement Platform
Team. Wisdom. Amplified.
Knowledge-Centered Service
A comprehensive software solution designed to help organizations implement and maintain the KCS methodology.
KCS enabled helpdesk
Search, create, and seamlessly link articles and tickets within a unified workspace tailored for agents.
Why Swarmica?
Comprehensive solution for technical support
Resource, knowledge, and ticket management. On-premise or cloud installation. Migration of your legacy data into our system.
Flexible integration with your services
CRM systems, SSO authorization , task trackers (Jira, Gitlab), licensing systems, telephony, etc.
Analytics and reporting
Personalized scorecards. Analysis of effectiveness and productivity. Evaluation of return on investment
Quality Assurance
Quality assessment of agents' performance in tickets and articles. Agent group cards. Evaluation criteria