Knowledge management software for quicker mastery of skills
Run the Knowledge-Centered Service (KCS®) process with Swarmica to get 50% faster onboarding for new agents without investing any additional resources.
KCS® is a service mark of the Consortium for Service Innovation™
Get all your agents documenting each case while working on a resolution. The proper workflow sorts the knowledge and keeps it up-to-date across the whole support organization, connecting new hires to the collective mind and significantly decreasing the time required for their proficiency.