Reduce training time by half
Swarmica helps to implement the Knowledge-Centered Service (KCS®) methodology with swarming intelligence practices to get 50% faster onboarding for agents without investing any additional resources.
Get all your agents documenting each case while working on a resolution. The proper workflow sorts the knowledge and keeps it up-to-date across the whole support organization, connecting new hires to the collective mind and significantly decreasing the time required for their proficiency.