Features

FEATURE
STARTER
PRO
PREMIUM
ENTERPRISE
KCS roles smart assignment
KCS Practices interactive journey Guide
KCS key metrics dashboard
Drill-in analytics for operational KPIs (AHT, FCR etc)
Tracking of KCS specific KPIs (Known vs New, PAR)
Agents Time to Proficiency distribution
KCS phases exit criteria assessment
Headcount attrition analysis
Volume Deflection tracking
Cost savings report
Agents Performance Review module
Content Health assessment ( Link Accuracy, AQI)
Agent & Team scorecards
QA Evaluators workflow & dashboard
Articles patterns & trends analysis
Product improvement management
Automatic archiving of unused articles
Knowledgebase backup
Multi-brand support (for Zendesk)
Historical data analysis & emulation
Data Location Options
Premium Support