What is your KnowledgeBase efficiency?

Quality Assurance Tool to check your Knowledge Content Health
Article Quality Index is simple and effective metric for content quality evaluation.
The expected result is a higher quality of created & published articles, more satisfied customers, and increased volume deflection.
Easy to adopt
Just install, choose evaluators and start grading your articles. No need to make complex rubrics configuration.
Out of the box integration with Zendesk Support Suite. A few clicks installation.
Using KCS methodology's approach under the hood, it provides the most efficient method for content health check
1 min
For installation and adoption.
Per Agent per Month.
Up to 30%
Average volume deflection reported by customers who has a healthy knowledge base
Three simple steps to start driving Articles Content Health!
Define evaluators!
Define people withing your team who would do the evaluations!
Start grading!
Use pre-configured AQI criteria and scorecard to start doing evaluations right away!
Build up scorecard!
Deliver the feedback through Article Quality Index (AQI), agents' scorecards and provide the necessary coaching!